Terms & Conditions
HAPPY TO HELP
We try to make our terms and conditions easy to understand without lots of big words and technical jargon.
However, if something isn't clear or the answer to the question you need isn't there please contact us and we will be more than happy to help.
We currently only ship our products to UK addresses, we are working on opening this up to wider EU and international countries.
All of our products are posted with plastic free and fully recyclable packaging, including paper tape. We aim to send products in boxes which can be posted through your letterbox, so there is no need for you to wait in for them. For larger orders you may receive your order in more than one parcel, these will be numbered on your boxes so you know how many to expect.
If we send your items in a bag, these will be biodegradable. They have an active agent in them which will break them down once they reach the waste processing system. So simply put these in your usual waste bin.
Cost of postage
In order to keep our prices affordable we use the most cost effective postage method possible, this is typically 2nd class Royal Mail postage.
All orders over £25 will receive FREE 2nd class Royal Mail delivery. This will typically arrive between 3-5 working days.
If you need your items quicker we can provide first class delivery, however this will be at an additional cost to you outlined before you make your payment on our website.
For wholesale orders delivery is free for £100+ spend, below £100 the charge is £5.
When your order is posted you will receive an email from us. If you have made a special request to have tracked recorded delivery you will be given a tracking number.
All wholesale orders are sent via tracked delivery.
Damaged or undelivered items
We have proof of postage for all items, so in the unlikely event that your order shouldn’t arrive we will be able to claim from the postal company. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for re-delivery.
If your delivery is not received within 7 working days please contact us and we will find out what has happened to it.
If your parcel or items arrive damaged, which we hope is very unlikely, please contact us. It would be helpful if you take a photograph so we can use it as evidence. Once you have spoken to us we may ask you to send the damaged items including the packaging back to us. Please do not throw anything away as it may impact our ability to refund you. If we ask you to return damaged good we will refund you the postage fee. Please do not return damaged items before contacting us.
It would be a shame if you didn't love our products, however we understand sometimes this happens. We will happily refund your money if you are not happy with or no longer want your purchase. However, there are a few conditions:
- The items must be returned within 14 days of the original postage date
- You must contact us at firstname.lastname@example.org and follow the returns instructions supplied
- The product must not be used and returned in the condition it was sent. If it was received damaged please explain this and take a photograph so we can see the issue.
- It must be returned in the original packaging and if it was a bundle product all products must be returned
- Unfortunately, we can't refund the original postage costs or the cost to return the item to us. We advise that you receive proof of postage and have this tracked to cover you in case it doesn’t arrive
- Once the item(s) has been received and the condition checked, a full product refund will be given within 7days.
If you have any questions about your product or returning them please email us at email@example.com
Important: Refunds can only be credited against the payment method used to make the purchase.
Please direct all returns to:
Little Green Wood, Returns Department
10 Barlow Street
ORDERING & CANCELLATIONS
If you need to cancel an order please e-mail us as soon as possible to firstname.lastname@example.org.
If the order has not shipped at the time we receive your request we will issue a full refund. If the order has already posted, we regret that we cannot cancel the order. Please see the returns policy for returning your order and requesting a refund.
Ordering & Payment
We can only accept responsibility for orders made directly via www.littlegreenwood.com or at any events we attend. We can't take responsibility for purchases made from one of our stockists.
The Payment Provider we currently use is PayPal. However, you don’t need a PayPal account to make a payment, this just allows us to receive your payment securely.
All prices on our site are in GBP and include VAT.
Large orders or wholesale orders
If you wish to make a large order but do not own a shop, please get in touch and we can disucss this with you.
If you are a retailer and wish to stock our products please contact email@example.com and we will send you log in information for the wholesale page on the website. We can also take orders directly not via the website. For this we will create a PayPal invoice.
Payment cards accepted:
Credit cards and debit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. Any payment accepted by PayPal.
Payment cards not accepted:
Procurement and private label credit cards such as a department store credit card. Debit cards requiring a numeric password and pin-pad for entry.
All the information we have included about our products on the website is correct to the best of our knowledge. If you believe any information is incorrect please contact us.
The sourcing of our product materials is very important to us. We will always strive to use the best quality materials possible whilst maintaining affordable prices. As we grow as a brand our aim is to be able to improve this further overtime. We will never knowingly advertise our products to be made from materials that they are not. Where products are sourced from other companies we rely on the information they provide us.
We will always try to use images which show our product colours as accurately as possible. Please note these may appear different depending on your screen settings. If you are not happy with the item once received please read our returns policy.
We track stock levels and our store should be able to identify if a particular item is in stock. If an item you want is not available please email us via the contact page or directly at firstname.lastname@example.org and we will let you know when it is likely to be available.
If you purchase something and we don't have it in stock we will contact you immediately.
Our products do not come with warranties as their longevity is dependent on how you care for and use them.
If you are not happy with the quality of the products when you receive them please let us know immediately at email@example.com. For more information please see our returns policy.
We will never ask you to give us information which we do not need to either process your order or send you information which you have previously agreed to.
If at any time you wish us to remove your information from our system you can contact us at firstname.lastname@example.org and we will remove any information we hold. Likewise if you wish to know at any time what information we hold you can request this from the same email address.
If you have subscribed to our mailing list and wish to unsubscribe, you can do this at any time. To do this simply click unsubscribe on any of our marketing emails or email us at email@example.com and we will remove your details from our system.
We will never sell your information to a third party. However, we may at times use your data for targeted marketing purposes either by sending you an email or targeted advertisements online.
It may also be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.
Limitation of liability
As Little Green Wood we do not accept liability for injury or damage caused by the use of our products in a way which we have not recommended or in conjunction with other products. We advise that you take care, when carrying heavy items with our bags and your choice of makeup remover with our make-up wipes.
The information included on our website and blog is based on opinion only and should not be taken as fact. Precautions should always be taken, especially relating to mental or physical health, the ingestion of any items or use of products. When purchasing products or acting on any information we have shared you should ensure that it is suitable for you. Where required please see advice from a doctor.
Any information shared by any other persons on the website shall not be taken as the view of Little Green Wood or anyone associated with the company. We will not be responsible for any harm caused by information given by others. We will also not be held responsible for checking that any of the information they share is correct.
You should ensure that any products purchased for yourself or others are suitable for the user and that they are used in accordance with the instructions provided.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Little Green Wood without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Transactions through www.littlegreenwood.com
All transactions through this site are subject to our terms and conditions. By using www.littlegreenwood.com you signify your agreement to be bound by these terms and conditions. These terms were last updated on 28.4.2020. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them. Please read them carefully and make sure that you understand them before you order any products. They do not affect your legal rights.
We may change these terms and conditions at any time for commercial or legal reasons. Any changes will take effect on the date that they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
General terms and conditions
We do not accept amendments to these Terms and Conditions.
We do not accept orders from children (meaning persons under the age of 18 years).
You may not transfer any of your rights or obligations under these Terms and Conditions to another person without our prior written consent. We can transfer all or any part of these Terms and Conditions to another organisation, but your rights under these Terms and Conditions will not be affected.
If these Terms and Conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.
If, at any time, we do not require you to comply with any part of these Terms and Conditions, this will not prevent us from doing so in the future.
If any part of these Terms and Conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the Terms and Conditions will not be affected.
We are required by law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.
We cannot be held responsible for any delay or failure to comply with our obligations if the cause for this delay or failure is beyond our reasonable control. This does not affect your statutory rights.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. If you are a consumer and you do not live in England or Wales, you can choose for your local law to apply.
We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents and nothing in this clause shall operate to exclude, restrict or limit this liability. We will not in any event be liable for: (a) any economic loss or damage (including loss of profit, revenue, business, contract, goodwill, or other financial loss); or (b) any indirect or consequential loss or damage which is not reasonably foreseeable as likely to occur in the ordinary course of events. Each provision of this clause operates separately. If any part is disallowed or found to be ineffective by any court or other competent body, the other parts will continue to apply
You agree to indemnify, defend, and hold harmless Little Green Wood its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.